Prometeo Talent is ranked as the #1 Recruitment Agency in America and Europe. 🌎✨ We excel in connecting companies with exceptional technology and engineering professionals. 💼🚀

👩‍💻 We are collaborating with a company that offers data protection, disaster recovery, and IT infrastructure solutions, helping businesses secure and optimize their critical systems.

We’re Looking For:

A passionate, customer-focused Support Engineer who thrives on solving complex technical challenges. You’ll engage directly with customers, diagnose issues, and ensure seamless data protection operations. If you love continuous learning and delivering exceptional service, this role is for you.

Location:
Fully remote—work from anywhere!

Key Responsibilities:

• Triage & Troubleshooting: Receive, manage, and resolve alerts, calls, and tickets.
• Customer Collaboration: Lead screen-sharing sessions, diagnose issues, and provide clear action plans.
• 24/7 Support: Respond to critical issues as part of an on-call rotation.
• Automation: Streamline repetitive tasks (e.g., backup health checks, job monitoring).
• System Monitoring: Proactively identify and resolve backup/recovery environment issues.
• Root Cause Analysis: Investigate outages and implement preventive measures.
• Security & Compliance: Configure least-privilege access, audit systems, and enforce policies.
• Documentation: Maintain an internal wiki with technical guides and procedures.
• Client Communication: Build trust by understanding needs and delivering solutions.

Technical Skills

Tier 1 (not all, but multiple are required)::

• Windows/Linux administration
• VMware vSphere
• IP networking fundamentals
• System/Backup Administration
• Data Protection tools (e.g., Cohesity, Rubrik, Veeam, Commvault)

Tier 2 (Nice-to-Have):

• Cloud platforms (AWS/Azure/GCP/OCI)
• Infrastructure as Code (Terraform, Ansible, Packer)
• Kubernetes, M365/Entra ID

Professional Skills:

• Problem-solving: Resourceful and analytical under pressure.
• Communication: Explain technical issues clearly to non-technical audiences.
• Collaboration: Team-oriented with a friendly, adaptable approach.