Sr QA Engineer - IT Support Background | LATAM
Prometeo Talent is a #1 rated Recruitment Agency spread throughout America and Europe. We excel in connecting companies with exceptional tech and engineering professionals. We have partnered with a US-based SaaS Company looking to expand their team. They develop management products that help lots of companies worldwide improve their efficiency and streamline their work.
They have a global team and are currently interested in hiring someone based in Colombia, Mexico, Brazil or Ecuador.
💼 About the Role
We are looking for a Senior QA Engineer with a strong background in IT Support or System Administration, who has transitioned into software testing. This is a key role focused on ensuring product quality through manual testing, API validation, and system-level analysis, particularly in Windows environments.
You’ll be responsible for validating features, finding bugs others miss, and ensuring stable, high-quality releases, all while bringing your IT expertise into the QA process.
🔧 What You'll Do
- Own and execute manual QA testing for desktop and web platforms.
- Design, update, and maintain test plans and test cases.
- Perform API testing using tools like Postman.
- Analyze application logs, identify root causes, and help resolve technical issues.
- Collaborate with developers and product teams to ensure bug-free releases.
- Document and report issues clearly in Jira, and help define regression test cycles.
- Apply your SysAdmin/IT Ops background to anticipate edge cases and system-level impacts.
- Suggest continuous improvements in testing processes, environments, and tools.
✅ What We’re Looking For
- 5+ years of manual QA experience, focused on functional testing and product validation
- 3–5+ years of experience in SysAdmin, IT Support, or Technical Operations.
- Hands-on experience with Windows OS internals (registry, settings, system logs).
- Experience managing VMs (Hyper-V, VMware, VirtualBox, or similar).
- Familiarity with Jira (Jira Xray is a plus).
- Experience with PostgreSQL, MySQL, or other relational databases.
- API testing skills using Postman or similar tools.
- Basic scripting skills (PowerShell, Bash, or Python).
- Advanced English – capable of clear communication with global teams.
What do we offer?
- Fully remote work
- The company provides you with the equipment.
- Flexible working hours
- Flexible PTO
- Compensation package in USD
- Locations
- Mexico City, Bogotá, São Paulo
- Remote status
- Fully Remote
- Employment type
- Contract
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