About the Role

At Prometeo Talent, we connect tech professionals with companies driving real digital transformation. 🚀

We’re partnering with a technology-driven organization focused on ensuring the reliability and performance of its core platforms and systems.

They are looking for a Infrastructure Engineer (L2 Support) — a technical profile with a solid infrastructure background and strong analytical skills to diagnose and resolve complex incidents across applications and platforms.

This is not a development role. It’s a position focused on advanced technical support (L2), infrastructure, and deep system analysis, working on critical systems within a high-impact environment.

🚀 What You’ll Do

• Participate in the resolution of technical incidents escalated from Level 1 support.

• Collaborate in diagnosing performance issues across applications and databases.

• Analyze logs, metrics, and alerts using monitoring and observability tools.

• Work alongside Infrastructure and Architecture teams to identify root causes.

• Document incidents, diagnostics, and solutions as part of the team’s knowledge base.

🚀 What We’re Looking For

• +2 years of experience in technical support (L2), systems engineering, or infrastructure roles.

• Academic background in Infrastructure, Systems Engineering, IT, or Computer Science (degree completed or in progress - not abandoned).

• Solid understanding of:

  • Infrastructure environments (on-premise and/or cloud)

  • Linux and/or Windows Server

  • Networking fundamentals, services, processes, and logs

• Basic knowledge of scripting or programming (for analysis and troubleshooting, not development).

• Experience or familiarity with databases (ideally SQL Server).

• Strong analytical mindset and problem-solving skills.

• Interest in monitoring, observability, and performance analysis.

🚀 Nice to Have

• Experience with monitoring tools (e.g., Dynatrace, Datadog, Grafana, etc.)

• Exposure to financial systems or Core Banking platforms.